Terms & Conditions and Privacy Policy for Citizen Coin website and app
Value Squared [V2] Limited (“we”) are committed to preserving the privacy of all visitors to this website and app. Please read the following Privacy Policy to understand how we use and protect the personal data that we collect from you, or that you provide to us, through this Website and app. By using this Website and App and submitting your personal data to us, you agree to us processing your personal data as described below.
Who Are We
Value Squared [V2] Limited is a limited liability company, registered in England and Wales, under the registration number 09599898. Our registered offices are:
- Primary Office: 9 Market Place, Hedon, East Yorkshire, England, HU12 8JA.
Information We Collect From You
Any information we collect from you is called "personal data." We collect personal data from you when you complete our “Mailing List,” “Contact Us,” “Registration,” or demographic forms.
We do not automatically collect personal data through our Website or app. However, our servers automatically collect certain non-identifiable information about the volume and characteristics of our Website traffic, including the type of browser and operating system you use and your internet service provider's domain name.
We only collect personal data if you provide it voluntarily, for example:
- Completing forms on our Website or App.
- Subscribing to our mailing list.
- Entering competitions.
- Contacting us via email.
If you subscribe to our mailing list, we may ask for information such as your name, email address, company name, telephone number, and enquiry details.
Data Categories Supplied by You (Optional)
We anonymize all the data collected below to protect your privacy. Each question includes an option to select “Rather Not Say."
- About You
- Who You Work For
- Ethnicity
- Faith/Religion
- Gender/Sex
- If you are aged 16 or over, is the gender you identify with the same as your sex registered at birth? (Voluntary)
- Disability Status
- Annual Household Income (Less than £18,000)
- Where You Heard About Citizen Coin
- Your Postcode
- Your Phone Number
How We Use Your Personal Data
Here at Value Squared, we take your privacy very seriously and use your personal data for:
- Responding to enquiries.
- Marketing purposes (e.g., newsletters and updates).
- Supporting and improving our services.
- Collecting feedback about our services.
By signing up for the Citizen Coin platform or our mailing list, you may receive periodic emails (every 1-3 months) containing newsletters and updates. You may opt out of these communications at any time.
We also analyze collected data to administer, support, improve, and develop our services. This includes sharing relevant anonymized data extracts with commissioning local authorities (e.g., Wakefield Council or Bradford Council) to support their specific activities. These extracts do not contain personally identifiable information.
Will We Pass Your Personal Data Onto Third Parties?
We do not sell or share your data with third parties beyond our commissioning Local Authorities. This data extract does not contain any personally identifiable information.
How Long We Store Your Personal Data
Your personal data will be securely stored in our database (electronically or in hard copy form). We employ security measures to protect against unauthorized access or damage. Data retention periods are as follows:
- Inactive accounts are deleted after 18 months.
- Communication data is deleted upon withdrawal of consent or the Remove My Account function held on your Profile Page.
- Specific data removal upon request (e.g., CC wallets, RA/LA transaction reports).
Access to and Correction of Your Personal Data
You have the right to request a copy of the personal data we hold about you. You may also ask us to correct or remove any inaccurate information. Please contact us if you:
- Wish to access or update your data.
- Have concerns about our use of your data.
You can see and amend all personal data held on the Citizen Coin platform within your Profile and demographic data page.
We investigate all complaints and act on justified concerns. If you believe your data rights have been violated, you can report your concerns to the Information Commissioner’s Office (ICO).
How We Use Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior data. This helps us:
- Track visitor use of the Website.
- Compile statistical reports for improvement.
All cookie-collected data is anonymized and used to enhance user experience.
Changes to Our Privacy Policy
We keep this policy under regular review. Updates will be posted on this webpage. Please check periodically for changes.
How to Contact Us
If you have any questions about this policy or the personal data we hold, contact us:
- Email: contact@citizencoin.uk
- Phone: 01482 211200
- Address: Value Squared [V2] Limited, 9 Market Place, Hedon, East Yorkshire, England, HU12 8JA.
Last updated: 6th December 2024